Frequently Asked Questions
Arbiter Registration
Getting Started
What is Arbiter Registration?
Arbiter Registration is an all-in-one K-12 activities and athletic management software platform used by schools to manage registrations, payments, eligibility, compliance, rosters, and direct communication with families.
Who is Arbiter Registration for?
It’s designed for K-12 administrators, athletic directors, coaches, and staff who need a single platform to handle registrations, payments, eligibility, and communication. Families also benefit, with one place to register students, upload documents, and stay connected with school programs.
Can Arbiter Registration manage both athletic and non-athletic registrations (clubs, field trips, activities) in one system?
Yes. Arbiter Registration manages both athletic and non-athletic registrations in one system. Schools can use it for sports, clubs, field trips, fine arts, and any other student activities. See how schools use Arbiter Registration for every activity.
How does Arbiter Registration save time for Athletic Directors, Administrators, and IT staff?
Schools report saving hours each week with Arbiter Registration by eliminating paper forms, duplicate data entry, and manual tracking. For example, Scott High School saved 2+ hours per day.
What does onboarding and implementation look like?
Most schools are live within weeks. Implementation includes program set up, staff training, and ongoing account support and training webinars to make sure admins and families can start using the platform quickly.
How is pricing structured?
Pricing for our student registration software is based on school size. Contact our team for a customized quote that fits your school’s budget.
What makes Arbiter Registration different from other school registration software?
Arbiter Registration combines customizable forms and digital signatures with integrated payments, eligibility tracking for students and coaches, and built in K-12 compliant communication, in one system. Explore common myths about student registration software to learn how Arbiter compares.
Devices and Access
Is Arbiter Registration mobile-friendly?
Yes. Arbiter Registration works on any device, so families can register and pay, and staff can review and communicate, all from their phones.
Does Arbiter Registration have a mobile app?
Yes. Arbiter Registration offers a mobile app for staff and coaches to take attendance, manage eligibility, and communicate on the go.
Do families need to download an app to receive notifications and updates?
No. Families get updates by email or SMS text, so there’s no app required.
Registration and Forms
Can we customize registration forms for our programs?
Yes. Schools can fully customize registration forms to fit their programs, documents, and eligibility needs.
Do families have to fully complete forms before submission?
Yes. Required fields must be completed before submission, but families can save progress and finish later.
Can Arbiter Registration collect, approve, and track required documents like physicals, waivers, and medical forms?
Yes. Arbiter Registration collects, approves, and tracks required documents like physicals, waivers, and medical forms, keeping compliance organized in one place. Understand how schools reduce paperwork and stay compliant with online registration.
Will family and student information automatically roll over each year so parents don’t have to re-enter data?
Yes. Family and student information carries over each year, so parents only update what’s changed such as grade level, medical information, or new documents
Can families use a single household account to manage multiple children and activities?
Yes. One household account lets families manage registrations, forms, and payments for all their children and activities.
Can families complete registration in multiple languages?
Yes. Registration is available in multiple languages including Chinese, French, Italian, Portuguese, Russian, Somali, Spanish, and Vietnamese. See the full list of supported languages.
Payments
Can families register and pay in one step?
Yes. Families can register and pay in one simple step.
What payment providers and methods are supported in Arbiter Registration?
Arbiter Registration supports Stripe, MySchoolBucks, and PayPal for credit/debit cards and ACH payments, or schools can link to their preferred provider.
Administration and Oversight
How does Arbiter Registration reduce manual work for administrators, coaches, and staff?
By moving forms online, rosters are built automatically, and eligibility is updated in real time, eliminating the manual entry and updates.
Can Arbiter Registration help track student eligibility for participation?
Yes. Arbiter Registration tracks eligibility by flagging missing or expired forms, physicals, waivers, and fees so ADs and coaches instantly see who’s cleared and what’s missing.
Can Arbiter Registration track attendance for practices, activities, and events?
Yes. Staff can track attendance for practices, activities, and events directly in the system. View step-by-step instructions on creating reports. to manage attendance and participation.
What type of reports can administrators run in Arbiter Registration (eligibility, payments, participation, etc.)?
Administrators can run a wide range of reports on eligibility, payments, participation, documents, and rosters—all in one system. Find out how Arbiter helps schools manage compliance and data.
Can Arbiter Registration reflect our school’s branding and identity?
Yes. Schools can customize Arbiter Registration with their own logo, colors, and details so the registration experience feels consistent and familiar to families.
What support does Arbiter provide for schools and families?
School administrators have access to live support by phone, email, and chat Monday through Friday, plus ongoing training resources. Families can also access live support on weekdays, with additional email support available on weekends.
What other Arbiter products does Arbiter Registration integrate with?
Arbiter Registration integrates directly with Arbiter Game. That data then flows directly into Arbiter Pay, Facilities, and Websites, so schools benefit from the full Arbiter platform without duplicate entry. See the tools Athletic Directors rely on to understand how Registration fits in the bigger Arbiter ecosystem.
Safety and Communication
Can staff send texts and emails directly to students and families in Arbiter Registration?
Yes. Staff can send texts and emails directly to students and families in Arbiter Registration. Learn how schools centralize family communication.
Are notifications and messages tracked with a complete communication log?
Yes. Every notification and message is logged and tracked with role-based access, so administrators have a complete history.
Can staff access emergency cards and medical information from the platform?
Yes. Staff can securely access emergency and medical information, with visibility limited to the right roles.
Does Arbiter Registration include injury tracking and management?
Yes. Staff can record and track student injuries, treatments, and recovery within Arbiter Registration. Read more about Arbiter’s Injury Management tool.
Security and Compliance
How does Arbiter Registration protect school and student data?
Arbiter Registration safeguards data with SOC 2, FERPA, and HIPAA compliance. Role-based access means only authorized staff can view sensitive information. Learn more about Arbiter’s compliance with FERPA, HIPAA, and SOC 2 standards.
Is Arbiter Registration FERPA compliant?
Yes. The Arbiter Registration platform is built to protect the privacy of student education records in compliance with the Family Educational Rights and Privacy Act (FERPA).
Is Arbiter Registration HIPAA compliant?
Yes. Arbiter Registration safeguards medical forms, physicals, and health-related student information according to the Health Insurance Portability and Accountability Act (HIPAA).
Is Arbiter Registration SOC 2 compliant?
Yes. Arbiter Registration is SOC 2 compliant, meeting strict requirements for data security and system integrity.
Is Arbiter Registration WCAG accessible?
Yes. The Arbiter Registration platform meets all Web Content Accessibility Guidelines (WCAG).