Frequently Asked Questions
Arbiter360
Getting Started
What is Arbiter360?
Arbiter360 is a statewide management system used by athletic associations to oversee eligibility, transfers, compliance, and tournament operations across all member schools.
Who uses Arbiter360?
Arbiter360 is designed for Executive Directors, compliance and eligibility administrators, and association staff who coordinate policies, approvals, and postseason activities at the state level.
What functions does Arbiter360 provide?
- Statewide eligibility management
- Electronic transfer workflows
- Tournament scheduling and advancement tracking
- Compliance and participation reporting
- Secure communication between schools and the state office
Eligibility & Transfers
How is student eligibility tracked?
Schools submit eligibility data directly into the system, where it is reviewed and approved by association staff. Data remains accessible for audits, reports, and post season verification.
How are transfer requests managed?
Transfers are submitted electronically with required documentation. The system maintains an approval chain, timestamps, and comments to ensure complete tracking of each request.
Can states configure their own eligibility and transfer workflows?
Yes. Approval rules, required documentation, and policy logic can be customized based on each state’s regulations and sport-specific requirements.
Tournaments & Scheduling
How are tournaments managed in Arbiter360?
Associations can create brackets, track advancement, manage sites, and publish results in real time. Tournament data automatically syncs with participating schools to ensure consistent reporting.
Can Arbiter 360 handle multiple concurrent postseason events?
Yes. The platform supports overlapping tournaments and provides administrators with visibility into all rounds, participating schools, and assigned officials.
Reporting & Oversight
What reporting tools are available?
Administrators can generate reports on eligibility, participation, transfers, and compliance. Data can be filtered by sport, district, or season and exported for internal use or state reporting.
How is data secured?
Arbiter 360 follows SOC 2 Type II standards with encrypted data transmission, MFA, and controlled user permissions to ensure data integrity and compliance with state privacy requirements.
Implementation & Support
What does implementation look like?
Implementation is guided by the state’s timeline and priorities. A dedicated Arbiter360 Program Manager leads configuration, data migration, and pilot testing. Rollouts typically follow a phased approach aligned with each state’s initiatives and academic calendar.
Who supports the state during and after rollout?
Each state is assigned both a Program Manager during implementation and a Strategic Account Manager once fully onboarded. This team provides direct coordination, training, and system oversight separate from Arbiter’s standard support.
What ongoing support is available?
State offices receive weekly meeting with their Strategic Account Manager, in addition to any additional weekday support via phone, email, and chat.
Additional Resource
Download the Arbiter360 State Association Brochure (PDF) for a full overview of statewide management features, implementation details, and support structure.