Thousands in weekly payments—and no clear way to track it. How Burbank Parks & Rec fixed it.
Managing leagues, officials, and payments manually created gaps Burbank couldn’t track. Here’s what changed when everything was connected.
Challenges with Parks and Recreation Scheduling and Payments
Burbank Parks & Recreation manages a high volume of games, leagues, and officials across multiple facilities.
Before Arbiter, much of that work was handled manually.
- Officials were tracked in spreadsheets
- Payments were handled on the field
- Schedules and assignments lived in different places
At scale, that created real issues.
Every week, thousands of dollars were being paid out—with no clean way to track exactly where it went.
Growing Operational Pressure and Audit Requirements
As operations grew, so did the pressure to maintain accuracy and accountability.
Manual processes made it harder to:
- confirm who worked each game
- ensure accurate payments
- respond quickly when questions came up
When audit requirements came into play, pulling together the right information wasn’t straightforward.
Improving Parks and Recreation Operations with Arbiter
Burbank moved scheduling, assignments, and payments into Arbiter.
Now, everything is connected.
- Game assignments link directly to payments
- Staff can see schedules, roles, and compensation in one place
- Updates and changes are reflected automatically
Instead of managing multiple systems, the team works from a single, shared view.
Benefits of Recreation Management Software for Municipal Programs
The biggest shift wasn’t just efficiency—it was visibility.
- Staff know exactly who worked and what they’re owed
- Payments are tracked automatically—no manual reconciliation
- Anyone on the team can step in without starting from scratch
Even when schedules change or staff availability shifts, the system adjusts without creating additional work.
The audit took minutes. Everything was right there.
-John McKinley, Youth Park and Rec Supervisor
What used to take hours—or require digging through records—can now be pulled instantly.
Results for Burbank Parks & Recreation
With Arbiter in place, Burbank Parks & Rec now has:
- Full visibility into every game, assignment, and payment
- A clear record of who worked and what they’re owed
- Faster responses to audits and internal questions
- Less time spent tracking down information
